Trainings, Mystery Client, and Customer Experience Consulting for law firms and companies in various sectors aiming to achieve FINANCIAL RESULTS through CLIENT LOYALTY and LEGAL SECURITY.

The focus is to guide and/or adapt businesses and law firms to enhance their clients’ perception of the contracted service by implementing the following measures:

• Definition of the Experience Identity that the business or law firm aims to have
• Dissemination of a Client-Centered Culture and Employee Experience
• Mapping the customer journey, creating onboarding processes, customer advisory boards, etc.
• Definition of metrics and surveys (NPS, CSAT, CES, etc.) to be adopted based on the company’s needs and objectives
• Risk Management and identification of new business opportunities
• Action plan for handling Detractor and Neutral clients
• Referral and loyalty program for Promoter clients
• Innovate, redesign, or improve internal processes that impact the customer
• Recommendation report
• Evaluation of results to improve Reputation, Recommendation, and Profit