NWADV partner since 2011, manager of the Customer Experience Department since its foundation in 2020. She has worked as Legal manager of the firm’s Civil Department. Bruna has extensive experience in customer relationships, managing large volumes of judicial and administrative proceedings throughout the national territory. He has worked in strategic civil cases.
Bachelor of Law at Universidade Gama Filho / RJ Disruptive Professional certification and training at Instituto Brasileiro de Coaching - IBC Customer Experience and Customer Experience Consulting for Track Co. Customer Experience Training at Fundação Getulio Vargas (FGV)